🔒 Cancellation conditions

This rate is non-refundable . In case of cancellation, modification or no-show, the total amount of the reservation will still be charged by the establishment and will not be refunded.

💳 Payment terms

Payment for the entire stay is required after booking.
A secure payment link will be sent to you by email by the establishment.

The reservation will be final once payment has been made.

✅ Accepted payment methods

• Bank cards: Visa, Mastercard
• ANCV Holiday Vouchers
• SEPA bank transfer

🕰️ Arrival and departure times (Check-in / Check-out)

• Arrival : between 5:00 p.m. and 8:00 p.m.
• Departure : between 8:00 a.m. and 10:30 a.m.

👉 If you wish to arrive before 5:00 p.m. , it is possible to make an appointment in advance , subject to availability:

• €15 for arrival between 2 p.m. and 4 p.m.
• €10 for arrival between 4:00 p.m. and 5:00 p.m.

⚠️ Arrivals after 8:00 p.m. or departures after 10:30 a.m. are only possible by prior agreement , after telephone appointment, andinvolve an additional charge of €50.
ℹ️ Additional information

• Linens are provided (sheets and towels), but beds are not made upon arrival in cottages and apartments.
• Only one child up to 4 years old is allowed to stay in existing bedding, with a supplement of €15 per night , only in the Olivier and Palmiers cottages .
• PETS ARE NOT ALLOWED.

GENERAL CONDITIONS OF SALE

1. Purpose : These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general terms and conditions of sale apply to all reservations concluded online, via our reservation platform.

2. Reservation : The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, destination and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The booking is deemed accepted by the customer at the end of the booking process.

3. Booking Process : Reservations made by the customer are made via the electronic booking form accessible online on our booking platform. The reservation is deemed to be made upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or booking request. The customer attests to the truthfulness and accuracy of the information provided. After the final choice of services to be booked, the booking procedure includes in particular the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before validation of the booking and, finally, the validation of the booking by the customer.

4. Acknowledgment of receipt of the reservation : Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the reserved services, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

5. Cancellation or modification by the customer: The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be subject to any modification and/or cancellation. The amounts paid in advance, which are the deposit, will not be refunded. In this case, this is mentioned in the conditions of sale of the rate. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the confirmation of the reservation sent by email. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or for a fee.

6. Consumption of the service

In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.

7. Responsibility : The photographs presented on our booking platform are not contractual. Even if every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, impossibility of accessing the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints : Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

9. Prices : The prices relating to the reservation of services are indicated before and at the time of booking. Prices are confirmed to the customer in the amount inclusive of VAT, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange fees are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) where applicable, shown on the rates page, are to be paid directly to the establishment on site. Prices include the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.

10. Payment : The customer provides their bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard,according to the possibilities offered by the establishment's reservation platform) by directly indicating, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the bank card that allowed him to guarantee the reservation. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of reservation. This prepayment is called a deposit. In the event of a no-show (reservation not canceled - customer not present) of a reservation guaranteed by bank card, the establishment will debit the customer, as a fixed compensation, the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com in order to secure online payments by bank card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, input error, etc. In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of reservation. Some establishments can generate invoices/notes electronically; the original file is certified and available online at the internet address provided by the establishment.

11. Respect for privacy : The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his/her personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular, when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this transfer of data may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer, which is necessary for the execution of his/her reservation. Constellation SAS / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security measures and respect data confidentiality for said data transfers.

12. Proof agreement : The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

13. Force majeure

Force majeure means any event external to the parties that is both unforeseeable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations set out in the contract. Cases of force majeure or fortuitous events are considered to be those usually recognized by the case law of the French Courts and Tribunals. Neither party may be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.

14. Dispute resolution : These General Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.

15. Entirety : These General Terms and Conditions of Sale, the terms and conditions of sale for the rate reserved by the customer, and the reservation voucher or request express the entirety of the parties' obligations. No general or specific conditions communicated by the customer may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the specific conditions of the rate reserved) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable for the obligation in question. These general conditions of online sale may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of online sale will be put online by the establishment. As soon as it is posted online, the new version of the general terms and conditions of online sales will automatically apply to all customers.

HYERES on 01/01/2024

Colette & Franck REVEST
Domaine de l'Aufrêne Guest House
83 old Toulon road
83400 HYERES